Terms and Conditions for UK Services
These service terms and conditions set out the basis on which we provide our services to customers in the United Kingdom. By placing a booking, confirming an order, or instructing us to proceed, you agree to be bound by these terms. They are intended to create a clear and fair agreement covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to the contract.
These terms apply to all service bookings unless we agree in writing to different arrangements. References to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the services. If any part of these terms is found to be unenforceable, the remainder will continue in full force so far as the law allows.
We may update these terms from time to time to reflect changes in our services, operational requirements, or applicable law. The version in force at the time your booking is accepted will usually apply to that booking, unless a change is required by law or is otherwise agreed. It is your responsibility to review the terms before confirming any service request.
1. Booking Process
You may request a booking through the methods we make available from time to time. A request does not create a contract until we have confirmed the booking in writing, by email, or through another clear form of confirmation. We may ask for details needed to assess the work, including access arrangements, the nature of the service required, timing preferences, and any special conditions at the site.
All bookings are subject to availability and to our acceptance of the request. In some cases, we may need to carry out a site check, request photographs, or obtain further information before confirming the booking. Where the service depends on accurate information from you, you must provide complete and truthful details. If the information later proves to be incorrect or incomplete, we may adjust the price, alter the schedule, or suspend the service where necessary.
We reserve the right to refuse or cancel a booking before work begins if we believe the requested service cannot be safely or lawfully delivered, if the site conditions are unsuitable, if there is a conflict of timing or resources, or if you have previously failed to comply with these terms. Any appointment times given are estimates unless we expressly state otherwise. Delays may occur due to traffic, weather, access issues, or factors beyond our control.
2. Payments and Charges
Charges will be set out in the estimate, quotation, booking confirmation, or price schedule provided to you. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. The final amount may vary if the scope of the service changes, if additional time is required, or if extra work becomes necessary because the original information supplied was inaccurate or incomplete.
You must pay all sums due in accordance with the payment terms stated at the time of booking. We may require a deposit, advance payment, partial payment before completion, or full payment on completion depending on the type of service. Where an invoice is issued, payment must be made by the due date shown. If payment is not made on time, we may charge statutory interest and reasonable recovery costs where permitted by law.
We may suspend or withhold performance if payment terms are not met or if we reasonably believe payment will not be made. Any discounts, promotional prices, or special rates are offered at our discretion and may be withdrawn at any time before booking acceptance. Unless expressly agreed in writing, payment of one invoice does not depend on the outcome of any separate dispute concerning another invoice or service.
3. Changes, Cancellations, and Postponements
You may request a change to your booking, but we are not obliged to accept it. If we agree to reschedule, amend the scope, or change the site access details, we may revise the price and timing to reflect the altered arrangements. Where a change request results in extra materials, labour, transport, or administrative work, those costs may be added to the final charge.
If you wish to cancel a booking, you must give notice as soon as reasonably possible. Cancellation charges may apply depending on the notice given, the nature of the service, and whether we have already reserved resources, purchased materials, or allocated staff time. Where we have started preparing for the service, we may recover our reasonable costs even if the work has not yet begun.
If we need to cancel or postpone a booking because of illness, safety concerns, supply issues, extreme weather, legal restrictions, or other matters outside our control, we will try to offer a new date or other reasonable alternative. We will not be responsible for indirect losses arising from a cancellation or delay, except where the law requires otherwise. Nothing in these terms removes your statutory rights where they apply.
4. Service Standards and Customer Responsibilities
We will provide the services with reasonable skill and care and in accordance with the agreed specification. However, the quality and timing of the service may depend on your cooperation. You must provide safe access to the premises, accurate instructions, and any permissions, consents, or approvals required to carry out the work. If our team cannot gain access or proceed safely, we may charge for wasted attendance or return visits.
You are responsible for ensuring that the site is ready for the service and that any vulnerable items, valuables, or obstructions are protected or removed before we arrive unless we have agreed to handle them. If you ask us to work around existing damage, concealed defects, or hazardous conditions, we may decline to continue or may proceed only on the basis that you accept the additional risk to the extent permitted by law.
If the service includes the removal of materials, packaging, debris, or other waste, you must tell us in advance about anything that may be classified as controlled, hazardous, sharp, bulky, contaminated, or otherwise regulated. We may refuse to handle items that fall outside the agreed service or that require specialist treatment, licensing, or disposal methods. You remain responsible for any undisclosed restricted waste unless we have expressly agreed to manage it.
5. Waste Regulations and Disposal
Where our services involve waste collection, removal, transport, or disposal, both parties must comply with applicable UK waste laws and regulatory duties. We will only handle waste within the scope of the service agreed with you and in accordance with the law. You must not present us with prohibited, dangerous, or illegally stored waste unless we have explicitly confirmed that we are authorised and equipped to handle it.
You must give us accurate information about the type, volume, origin, and condition of the waste. If waste is misdescribed, mixed with restricted materials, or not ready for lawful collection, we may reject it, charge extra, or terminate the service. If documentation, segregation, packaging, or access requirements are necessary for compliance, you must ensure those requirements are met before collection or removal takes place.
Title and responsibility for waste will transfer only where the law and the service arrangement allow it. We may issue records, notes, or receipts as required by applicable regulations, and you agree to cooperate with any reasonable compliance checks. If we suspect that waste has been illegally deposited, contaminated, or incorrectly declared, we may refuse to proceed and may report the matter to the relevant authorities where legally required or permitted.
6. Liability and Limitations
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not responsible for losses that are not reasonably foreseeable, for business interruption, loss of profit, loss of opportunity, or indirect or consequential losses arising from the services.
Where we are liable for loss or damage, our total liability will be limited to the amount paid or payable for the relevant service, unless a higher limit is required by law or expressly agreed in writing. We are not responsible for damage caused by pre-existing defects, hidden faults, poor site conditions, customer instructions, third-party actions, or failure by you to take reasonable protective measures.
If you believe a problem has arisen with the service, you must notify us within a reasonable time and provide sufficient details to allow us to investigate. We may, at our discretion, offer a remedy such as re-performance, repair, correction, or a refund where appropriate. Any remedy will be assessed fairly and in line with the nature of the issue and the extent of our responsibility.
7. Insurance, Force Majeure, and Delays
We may maintain insurance appropriate to the nature of our services, but the existence of insurance does not widen our liability beyond these terms. If an event beyond our reasonable control prevents or delays performance, we may suspend the affected service for the duration of that event. Such events may include severe weather, transport disruption, utility failures, industrial action, public emergencies, or legal restrictions.
Where a force majeure event occurs, we will take reasonable steps to reduce disruption and resume the service as soon as reasonably practicable. We will not be in breach of contract for delay or non-performance caused by such events, provided we act reasonably in the circumstances. If the event continues for an extended period, either party may be entitled to end the affected booking on reasonable notice.
8. Termination
We may terminate or suspend the service immediately if you fail to pay, refuse reasonable cooperation, create unsafe conditions, provide unlawful instructions, or otherwise materially breach these terms. If termination occurs because of your breach, you remain responsible for any work already completed, costs reasonably incurred, and any cancellation or restoration charges that apply.
You may end the booking before completion only in accordance with the cancellation provisions above. Termination does not affect rights and obligations that are intended to continue after the service ends, including payment obligations, liability provisions, waste compliance duties, confidentiality obligations where applicable, and the governing law clause.
9. Governing Law and Jurisdiction
These service terms and conditions and any dispute or claim arising from them are governed by the laws of England and Wales, unless we have expressly agreed otherwise in writing. If you are based in another part of the UK, mandatory local consumer protections may still apply where required by law, but the contract itself will be interpreted in accordance with the governing law stated here.
Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, except where the law requires a different court or forum for certain claims. If any provision of these terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in force.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms. They are intended to support a professional, transparent, and lawful service relationship and to protect both parties by setting clear expectations from the outset.
